Agency & Utility Updates

The City of Irvine understands that recent health directives related to COVID-19 has changed the way some of our local utility and partner agencies do business. We intend to notify residents of these changes so you can stay connected to services at each agency. 

Below is a list of local utility and community agency partners. View information about their changed business practices, and how residents can find relief during the pandemic. For more information regarding specific business changes, visit the website located in the left-hand column. 

Irvine Ranch Water District

irwd.com

  • Offices temporarily closed to the public, but services being conducted online.
  • Taking steps to ensure that service to customers will continue uninterrupted so that drinking water is both available and plentiful.
  • Will not be charging late fees or disconnecting services.

Southern California Edison

sce.com

  • Critical and customer-facing staff available to maintain operations.
  • Suspending service disconnections for nonpayment and waiving late fees for residents and business customers.
  • Postponing all planned power outages related to projects that are not critical.

SoCalGas

socalgas.com

  • SoCalGas will not suspend service or disconnect customers until further notice for residential customers and will offer assistance with paying your bill.
  • SoCalGas will be waiving late payment fees for Small Business customers.

Waste Management

wm.com

  • Waste Management's residential contact centers are temporarily closed. Business contact centers remain operational. Standard collection service remains in effect.

Orange County Sanitation District

ocsd.com

  • OCSD will remain open for business, however, business will be conducted online and via phone as doors will be closed to the public.

Orange County Transportation Authority

octa.net

  • All OC Bus routes will temporarily shift to the Sunday service schedule seven days a week, beginning Monday, March 23, a reduction in service necessary to help protect the health of OCTA employees while providing reliability to riders who are still depending upon the OC Bus service.

Metrolink

metrolinktrains.com

  • Beginning March 26, Metrolink will temporarily operate on a reduced schedule. Visit their website for the latest schedule changes.

Cox

cox.com

  • Upgrading internet speeds for select residential packages and implementing a variety of other changes, including offering the Connect2Compete program which helps families in need connect to the internet.
  • Cox is offering the following over the next 60 days, through May 15:
  • A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.
  • Eliminating data usage overages beginning today to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
  • Waiting late fees and will not terminate services for residential and small business customers
  • Opening network of hotspots to help the public stay connected

OCPL

ocpl.org

  • All libraries are closed until further notice.
  • All programs, events, and classes are canceled through April 30. 

Irvine Unified School District

iusd.org

  • IUSD is closed to students through the end of the 2019-20 school year as a result of increased COVID-19 cases throughout the state. Distance learning and IUSD services will continue through the remainder of the school year.

Irvine Company

irvinecompany.com

  • The Company has adopted policies designed to help prevent the spread of respiratory diseases like COVID-19, including proactive measures recommended by the Centers for Disease Control and Prevention (CDC).
  • Information and resources for residents, businesses, apartment communities, new homes, office workplaces, resorts, and retail centers can be found on their website. 

AT&T

att.com

  • Public Wi-Fi hotspots will remain open for anyone who needs them.
  • All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, AT&T will continue to offer internet access for qualifying limited income households at $10 a month through the Access from AT&T program. Eligibility to Access from AT&T has been expanded to households participating in the National School Lunch Program and Head Start. Additionally, AT&T will offer new Access from AT&T customers two months of free service.
  • Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.).*
  •  Businesses, universities and schools can keep their teams and classrooms connected through conference calls and video conferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach.
  • Distance Learning – AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.
  • Late fees will be waived for residential and small business internet customers unable to pay their bill at this time through May 12, 2020. AT&T will also assist these customers by not terminating service during this time. 

Verizon

verizon.com

  • ​​Automatically adding 15GB of data across nearly all of Verizon plans through April 30, 2020.
  • Offering free international long distance calling to many countries impacted by COVID-19 for a limited time.
  • Offering unlimited domestic calling to customers on postpaid calling plans with a fixed amount of minutes through April 30, 2020.
  • Offering two months of waived internet and voice service charges for current Lifeline customers and a new affordable internet option for low-income households.