News Release

City of Irvine
Public Information Office

1 Civic Center Plaza
Irvine, CA 92606
949-724-6077

02/06/2019

FOR IMMEDIATE RELEASE

Contact:
Public Information Office
949-724-6077
pio@cityofirvine.org

Text-to-9-1-1 Now Available

Orange County launched Text to 9-1-1 on February 6, 2019. The system has been implemented jointly in every public safety agency in the County. If for any reason you text 9-1-1 and it can’t be delivered, the texting party will receive a bounce back message advising “text is not available, please make a voice call.”

When texting 9-1-1, begin by texting your location and the type of services you need (law, fire, or medical.) It’s important that you know your location or know the city you’re in and can describe your exact location to the dispatcher. Location accuracy varies by carrier and should not be relied upon. Also, messages should be sent in plain language. Do not use acronyms, short code messages, or emojis.

You must have a data plan to use Text to 9-1-1. Currently, language translation services are not available through the system, and dispatchers cannot receive photos, videos, or texts sent to a group.

Always call 9-1-1 if you can, text if you can’t.

OCSD text to 9-1-1 Video