The Irvine Police Communications Bureau is the primary answering point for all 9-1-1 emergency calls and is responsible for the dispatching of police and animal services field resources. Communications Bureau staff is comprised of:
Communications Bureau Supervisor
4 Supervising Dispatchers
15 full-time Dispatchers
2 part-time Dispatchers
The Irvine Police Communications Bureau accepts and screens an average of 2500 9-1-1 calls per month and 14,600 business and administrative calls.
The Communications Bureau is the critical link between community members calling in for assistance and the Police Officers in the field. When you contact the Communications Bureau, you will speak with a highly trained Public Safety Dispatcher, whose mission is to provide the highest level of quality service by maintaining "cool calm" and professional demeanor. They are in constant contact with police field personnel and are responsible for the deployment and coordination of resources for both emergency and non-emergency requests for assistance.
The Communications Bureau operates with state-of-the-art equipment, including a computer aided dispatch system, GPS automatic vehicle location system, intelligent phone workstations and an 800 MHz trunked radio system. The center is also equipped with a video wall that allows dispatchers to view live video from a closed circuit TV system, as well as from nearly 130 traffic intersection cameras located throughout the City. This innovative feature helps dispatchers to be more proactive in their duties by providing deployed resources with updates they may be obtaining visually.