Irvine COVID-19 Drive-Up Testing FAQ

The City of Irvine launched the month-long COVID-19 drive-up Testing Program on Monday, July 13 in partnership with Curogram and multiple laboratories. ​Testing is at the Orange County Great Park. See below for more information. Registration is now open for appointments the week of August 3.

Frequently Asked Questions

REGISTRATION & APPOINTMENTS

Q. How do I register for an appointment? 
We recommend you use a smartphone to register for an appointment at https://curogram.com/covid-testing/irvine(link is external).  If you cannot use a smartphone, then we recommend an updated web browser, such as Chrome of Firefox, as we have learned that outdated versions of Internet Explorer may cause registration issues. 

Q. When does registration open and close?

We are now registering one week at a time.  The registration link will open every Thursday at noon and remain open until the upcoming week appointments are filled.  Once that occurs, we will close registration, and continue this process until further notice.  On average, we will register between 1000-1200 people for each week of testing. 

Q. What if I can’t register online?  Is there another option?
Online registration is the most seamless method to register. If you cannot register online, text the Curogram Call Center at 888-507-4613 if you need assistance, 7 days a week, from 9 a.m. to 6 p.m. 

Q. Is the Curogram call center operational 24 hours a day?
No. The Curogram Call Center is open 7 days a week, from 9 a.m. to 6 p.m. Once you register, your information will be sent to Curogram. Depending on the amount of registrations at that time, Curogram staff will contact you as soon as possible, but certainly within 24 hours. 

Q. Who is eligible for the testing?
Irvine residents and those that work in Irvine are eligible.

Q. Can I come without an appointment?
No. To provide efficient testing, advance registration for appointments is required. Drop-in customers will not be accommodated. 

Q. Why do I have to answer all the questions about symptoms? 
These answers will be linked to your registration and when medical staff contacts you for test scheduling, it will help speed up the process. Please answer to the best of your abilities.

Q. What do I need to register for an appointment?
In order to register, you must be a resident of Irvine or you must work in Irvine. In order to facilitate the registration process, you should have the following information available:

  1. Insurance card, if you have insurance
  2. Driver's license or state ID if you don't have insurance
  3. Proof of residence or employment in Irvine (i.e. any utility bill with Irvine address and your name or copy of paystub from work with an Irvine address. If your paystub lists a corporate address NOT in Irvine, please ALSO include some identifying document with your name and place of work in Irvine)

Q. Do I need to complete the registration forms before my appointment?
Yes, you need to complete all registration forms online at https://curogram.com/covid-testing/irvine(link is external) before your test. Testing will not be conducted without completed registration and an appointment confirmation.

Q. What if I need to register a friend or relative for testing?
Each individual should register themselves with their own cell phone and email if possible. However, if you need to register friends or family using your cell phone and email, make sure that all other information pertains to the individual being registered. All individuals being registered must be residents of Irvine or must work in Irvine. If you are registering other members of your household, you may use the same proof of residence as long as the individual’s last name is matching on the document.

Q. Is my minor child eligible to be tested?
Children can be tested under the supervision of the site medical staff and their parent or guardian. This is a self-administered test and will require the parent or guardian to help administer the nasal swab.

Q. What if multiple people in the same household want to register but the documentation showing residency is only in one person’s name?
We ask that anyone who registers, upload proof of residency in their name.  This can include, but not limited to:

  1. Utility bill
  2. Other bill such as cell phone bill, credit card bill, bank statement, etc.
  3. Copy of your license or ID card, with the Irvine address.  This can include the DMV address card if you have recently moved
  4. Irvine School ID Card

If you have none of those, upload the responsible person’s (in the household) proof of residency such as their utility bill.  The Call Center will help verify you for an appointment. 

Q. What if I work in Irvine and my proof of employment shows another City as the address in the case the company headquarters are elsewhere?
Anyone who registers that works in Irvine, should upload proof of employment in the form of a paycheck stub with the Irvine address on it.  However, if and only if, you do not have this, you can upload an optional verification that will take more time during registration, but should allow you to register.  This can include, but is not limited to:

  1. Your business card with the Irvine address
  2. Other employment paperwork you received when you were hired, or at any time, that would show your Irvine work address
  3. Or other documentation showing your name and the Irvine work address

Q. What should I expect after I complete my registration?
You will receive a confirmation code for your appointment, however, your proof of residency or employment in Irvine will be verified. If these documents are not properly uploaded during registration, Curogram will contact you. If your residency or employment in Irvine is not verified by the time of your appointment, you will have to show this proof at the site in order to be tested.

Q. What kind of test is it?
The test will be a COVID-19 PCR test that tests for the active virus in your body. PCR (Polymerase Chain Reaction) tests are used to directly detect the presence of the virus and are used to diagnose people who are actively infected. 

Q. Should I get tested?

While this list is not inclusive, we recommend the following people get tested:

  1. If you are actively experiencing symptoms, you should get tested. 
  2. If you have been exposed to someone who has tested positive to COVID-19, you should get tested.
  3. If you believe you have been exposed, you should get tested.

Q. Can I take more than one test?
No, we ask that you register yourself for one test as this will allow more people who live or work in Irvine to test.

INSURANCE INFORMATION

Q. Why does Curogram need my insurance information? I thought the testing was free?
Your insurance will be billed for the test. There will be no copay. If you do not have insurance, the CARES Act will be billed for the test. However, the CARES Act will not cover your test if you have active insurance, so you must provide your insurance information if you have coverage.

Q. What if I have Medicare or Medi-Cal and I can’t fill in all insurance fields? 
Complete as many fields as possible. For example, if you do not have a Group ID, leave that blank. However, we ask that you provide as much information as possible to properly bill this test. 

TESTING SITE INFORMATION

Q. Where is the Irvine COVID-19 testing site?
The testing site is at the Orange County Great Park, Lot 6. Testing will be done in drive-up format. Click here for a map.

Q. What do I need to bring to the testing site?
Photo ID or driver’s license and appointment confirmation number. In addition, please bring your proof of residency or employment verification. 

Q. Can there be more than one person in per car during the testing?
Yes. Each person much have an appointment confirmation. 

Q. What kind of test is conducted?
It will be a self-administered nasal or oral swab method PCR test that tests for the active virus in your body.

Q. How do I self-administer the test?
You will be provided instructions on how to administer the test on-site by a medical professional from the comfort of your car.

TEST RESULTS

Q. How long does it take to get my test results?
After you are tested, you should expect your results within approximately three days of your appointment. 

Q. How will I get my test results?
You will receive your test results through Curogram's secure mobile patient app. If you do not have access to a mobile phone, you may request results via email.

Q. What does a positive PCR test mean?
A positive test indicates that you are currently infected with COVID-19 and are likely contagious. You should immediately contact your primary care physician for further guidance. If you are experiencing an emergency warning sign[1] (including trouble breathing), seek emergency medical care immediately. As much as possible, stay away from other people and pets in your home. If you need to be around other people or animals in or outside of the home, wear a face covering.

If anyone in your household has had direct contact with you, they should monitor their temperature and look for symptoms such as fever, cough or sore throat for 14 days. They should avoid public spaces and transportation and not come in contact with individuals who are elderly, have chronic medical conditions or are immunocompromised.

Q. What does a negative PCR test mean?
A negative test result means that the virus was not detected in your test sample. Negative results should be interpreted within a patient’s individual situation and should not be taken as the sole determining factor in ruling out the disease.

Schedule Your Appointment

*appointments are subject to availability

 
[1] See https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html for more information. Emergency warning signs include: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips or face. This list is not all possible symptoms. Please call your medical provider for other symptoms that are severe or concerning to you.