Frequently Asked Questions

If you have a question related to the City of Irvine’s response to COVID-19, please read the frequently asked questions below for general guidance and for questions pertaining to businesses. Questions are derived from general phone calls, social media posts, and those posed during the City’s Virtual Town Hall Meetings. For further assistance, call the City of Irvine’s non-medical Ombudsman Hotline at 949-724-8250 daily between the hours of 8 a.m. and 6 p.m.
 


Why isn’t the City of Irvine reporting COVID-19 statistics regarding case counts for deaths and hospitalizations or the breakdown of cases by age, sex, or ethnicity?
Irvine does not have its own health department; COVID-19 test results and data are reported to the Orange County Health Care Agency. The County Health Care Agency is not reporting statistics on deaths, hospitalizations, racial and age data, etc. by city, so therefore it is not possible for us to share this with our community.

Why have I seen a decrease in case numbers for the City of Irvine? Does this mean there was a recovery?
Data posted each day by the Orange County Health Care Agency are always preliminary and subject to change. Case counts are adjusted as new investigatory details emerge such as residency information showing that a person is a resident of a different city or county. In addition, on May 26, the Health Care Agency began posting recovery data as part of a new data set. While every case of the new coronavirus that causes COVID-19 is reported to HCA, there is no practical way to find out if they’ve recovered. Moreover, many people may have experienced some symptoms of COVID-19, but were not tested, making it impossible to know the exact number of COVID-19 infections and recoveries.​

How do I report violations of social distancing that I see in the community or at local businesses?
If you observe large gatherings or other violations, please call the Irvine Police Department non-emergency number at 949-724-7200.

What is the current status with the Stay-at-Home Order? When can we go back to work regularly?
The City of Irvine is observing the Governor’s Stay-at-Home order, which extends until further notice. Under the State’s Resilience Roadmap, The County of Orange’s has been approved by the State of California to move into Stage Two. Certain businesses with adaptions, such as in-person dining reservations and retail shopping with social distancing and curbside pickup, will be allowed to re-open. Learn more at https://bit.ly/OCStageTwo. Please visit the Reopen Irvine webpage to view resources and tools to help businesses reopen responsibly.

When and where do I have to wear a face covering in Irvine?
In order to align Irvine’s Executive Order with Orange County’s order, face coverings are now required anywhere people come within 6 feet of others who do not live in the same household. Face shields can be word in lieu of cloth face coverings. For more information, view the local Executive Order

How is the city helping the homeless and people needing food?
IPD’s Homeless Liaison Officers (HLO) have been conducting outreach to members of the homeless community during the pandemic. HLOs attempt to connect the individual or family to available local and county resources, including temporary housing, public transportation needs, food, etc. HLOs have been providing resource bags (basic toiletries, bottle of water, a few granola bars, and a few other basics that were donated by a local church) to those who would like one. If members of the community are concerned about the welfare of an individual experiencing homelessness, they can email outreach@cityofirvine.org. For emergency situations, please call 9-1-1.
For an individual or family in need of food, we would engage the Emergency Operations Center to get them connected to the appropriate resource. Anyone with a food need, or any other resource need, should call the COVID-19 hotline at 949-724-8250.

What are the fiscal impacts to the City budget and any delays and/or cancellations or planned projects for fiscal year 2020?
The COVID-19 pandemic constitutes an unprecedented challenge in all facets. The City is evaluating the fiscal impacts and will provide an update with more information at the April 28 City Council meeting. Additionally, the City is working with our federal and state representatives, as well as the County Board of Supervisors to receive all available funding, such as federal aid allocated in the Coronavirus Aid, Relief and Economic Security (or CARES) Act.

Are you planning to disinfect roads and public areas on a regular basis?
The public right-of-way is not being disinfected. However, the City’s landscaping maintenance, and street and sidewalk sweeping continues to take place, along with disinfection and wiping down of benches/drinking fountains/trash cans, and daily emptying of trash cans. These services continue to be performed, as well as promoting use of the outdoors and exercising good sanitary practices. In addition, over sixty (60) City of Irvine maintained buildings/facilities have been disinfected as part of the citywide COVID-19 effort, including City Hall. Finally, all playgrounds and tot-lot equipment was sanitized daily, prior the closure. This equipment will be sanitized again prior to reopening.

Is there any financial assistance for Irvine residents from the city of Irvine?
The City has created and staffed several hotlines to connect the public with resources that include financial assistance programs. Please visit the cityofirvine.org/covid19 website for a complete list of available City resources for individuals and families, small businesses, and seniors.

Why are community centers still being staffed?
Community Centers will be staffed during this time to monitor public use of parks, playgrounds, and athletic fields in an effort to ensure our community can enjoy City park amenities in a healthy and responsible manner, now and in the future.

How do I report a business that is not compliant with wearing face coverings?
Call the City of Irvine’s COVID-19 Ombudsman Hotline to report any business not compliant with the City’s orders. That hotline number is 949-724-8250.

How do people with disabilities acquire resources like masks or other needs?
The City’s Emergency Operation Center can help coordinate resources for those living with a disability that may need assistance during this time. Call the City of Irvine COVID-19 Hotline at 949-724-8250 daily between the hours of 8 a.m. and 6 p.m.

Which parks and trails are open during the COVID-19 pandemic?
The City’s parks and trails remain open for passive use. To promote proper social distancing, the following trails have been temporarily modified and converted to one-way trails: Bommer Meadow, Nature Loop, Bommer Pass and Quail Hill Loop.

Are Irvine golf courses open?
After careful consideration and following the State directive, the City Council, on Tuesday, April 28, voted to allow golf courses to open, based significantly upon the guidance set forth by the County of Orange, with additional City requirements in place for the protection of public health. The City of Irvine does not own or operate any municipal courses in the City.

Can Home Owners Association Tennis Courts open?
Yes, tennis courts maintained by Home Owners Associations can open for singles play with social distancing, doubles play among members of the same household, and City-led one-on-one instruction during regular operating hours with safety guidelines in place.

When can pools re-open?
Pools will remain closed as per the State’s Resilience Roadmap, and not open until Stage 3.

How can I volunteer?
The County has shared some ways community members can assist with efforts to minimize the spread of COVID-19 by volunteering or donating. The most effective ways to support non-profit organizations is through monetary donations. OC United Way and Orange County Community Foundation have established monetary funds to support local non-profits and individuals within Orange County. Monetary donations are the best way to provide support for our local food banks, including OC Food Bank and Second Harvest Food Bank. For information about volunteering for a non-profit, visit oneoc.org. In addition, if you have a donation, you can contact the City of Irvine COVID-19 Hotline at 949-724-8250.

What if I need childcare?
In order to ensure essential workers can find care the City partnered with child care agencies throughout the County to survey providers to find those who are still open and providing care. We now have that list posted on the City’s website both on the Finding Child Care webpage as well as linked to the COVID-19 webpage. There are at least 20 child care providers in Irvine operating with availability.

Who do I call if I have questions about COVID-19? 
The City has established an Ombudsman hotline for non-medical COVID-19 questions that pertain to Irvine. Community members can call 949-724-8250 daily between the hours of 8 a.m. and 6 p.m.

What are the guidelines for Rent/Eviction/Utility payments during this time?
City resolution passed on March 24 and continued through June: to strongly encourage, and expect, all residential and commercial landlords, and all utility providers, in the City of Irvine to abide by the provisions of the Governor’s Executive Order, and to specifically refrain from evictions, foreclosures, rent increases, or service and utility disconnections during the period of the COVID-19 emergency. On March 27, the Governor issued an executive order banning the enforcement of eviction order for renters affected by COVID-19 through May 31, 2020. In addition, all utility companies are offering lenience and not disconnecting service for inability to pay. This include, SCE, Gas Company, Cox. Please contact your service provider for details.

How can I donate personal protective equipment (PPE)?
Kaiser Permanente and Hoag hospitals are accepting PPE donations. For Kaiser donations, email kpcovid-19donations@kp.org with your name, information about what you're trying to donate, and a contact number; someone from Kaiser will get back to you. For Hoag donations (money and PPE): Public can contact the Hoag Hospital Foundation Administrator Angelina Morano at 949-764-7221. In addition, you can contact the City of Irvine COVID-19 Hotline at 949-724-8250 as our EOC has donation support set up.

How can I get tested for COVID-19?
COVID-19 testing is currently provided for many, but not all, residents through the County of Orange and the State at multiple locations. The State of California and the COVID-19 Testing Task Force have joined together with OptumServe in a partnership to expand COVID-19 testing services in California.  Please visit our COVID-19 Testing webpage for testing opportunities and to learn how you can qualify. 

How can residents access daily information regarding COVID-19? What communication channels are used to provide this information?
The City of Irvine posts updated information daily to its website, social media accounts, press releases, and email communication, in addition to active communication by the Irvine City Council. Should a resident have a questions, they are welcome to call the Ombudsman hotline, daily from 8 a.m. to 6 p.m. at 949-724-8250.

What are the actual hospitalizations by age group?
The County posts information of cases by age group, race/ethnicity, and other factors on their website at https://occovid19.ochealthinfo.com/coronavirus-in-oc.

Who can I call with medical questions related to COVID-19?
Call the County of Orange COVID-19 Hotline at 800-564-8448.

Business FAQ's

Who can businesses call if they are in need of aid during the COVID-19 pandemic?
 Irvine businesses can call the City’s Economic Development Hotline at 949-724-8655.

When can businesses reopen, specifically:

  • Office-based businesses:
    • Office businesses that cannot telework can open now under Stage 2 of Governor Newsom’s Resilience Roadmap. Telework is strongly encouraged under this stage. All open businesses should ensure employees and patrons are protected under the statewide industry guidance to reopen.
  • Religious organizations (meeting publicly with social distance guidelines. What would the capacity restrictions start at)
    • Religious services will be allowed to reconvene once the Orange County Health Officer issues an order regarding reopening.
  • Private schools and tutoring centers
    • Private schools and tutoring centers are not permitted to open until Stage 3 of the Governor’s Resilience Roadmap.

What is the plan for businesses that don’t neatly fit into a specific sector and therefore can’t identify a phase for reopening?
If you are unsure where your business fits in with the Governor’s Resilience Roadmap and plan for reopening, contact the Governor’s office at input.covid19.ca.gov for clarification. You may also contact the Greater Irvine Chamber of Commerce, or the Orange County Business Council for assistance.

Is there a Standard Handbook available for businesses to reopen for employees?
Businesses should follow the Governor’s Resilience Roadmap for reopening Stages, as well as the Statewide Industry Guidance for relevant plans and preparations for reopening, specific to your industry.

Will there be new protocols for existing transportation systems within the Spectrum area?
The Federal Highway Administration is working on plans to ensure funding is in place to keep our roads and infrastructure operating. In addition, OCTA is closely monitoring bus ridership to respond to demand while continuing to help protect the health of passengers and coach operators. To keep pace with OC Bus ridership trends and to allow for continued on-board social distancing, OCTA expects to adjust service levels and provide added trips on some routes in the coming month. In addition, OCTA awarded $35.5 million to Orange County cities to improve local streets.

What is being done about rent relief for businesses that were forced to shut down, and due to the new social distancing requirements, cannot operate the business at a capacity level for viability? Can the City provide business owners rent relief?
Businesses can call their landlords to negotiate a deal on rent given the circumstances during the pandemic. The City of Irvine resolution passed on March 24 and continued through June: to strongly encourage, and expect, all residential and commercial landlords, and all utility providers, in the City of Irvine to abide by the provisions of the Governor’s Executive Order, and to specifically refrain from evictions, foreclosures, rent increases, or service and utility disconnections during the period of the COVID-19 emergency. On March 27, the Governor issued an executive order banning the enforcement of eviction order for renters affected by COVID-19 through May 31, 2020.

Where can businesses – especially small, independent businesses – get financial assistance?
The County of Orange is currently developing proposals for the County Supervisors to enact funding for small businesses and cities in response to the COVID-19 pandemic. In addition, eligible businesses can apply to the Orange County Workforce Development Layoff Aversion Support Fund Program. Apply at Oconestop.com.

Do you foresee adoption of an eviction moratorium for commercial property?  What concessions are you expecting commercial landlords and tenants to accept? Are there plans to help Irvine residents, or restaurants and hospitality businesses?
The Irvine City Council has issued eviction moratoriums and are reviewing these on a month-by-month basis as business re-open. The City of Irvine resolution passed on March 24 and continued through June: to strongly encourage, and expect, all residential and commercial landlords, and all utility providers, in the City of Irvine to abide by the provisions of the Governor’s Executive Order, and to specifically refrain from evictions, foreclosures, rent increases, or service and utility disconnections during the period of the COVID-19 emergency. On March 27, the Governor issued an executive order banning the enforcement of eviction order for renters affected by COVID-19 through May 31, 2020.